Get in Touch
Have a question about shipping, tracking, or logistics? Our team is here to help. Choose the best way to reach us below.
24/7 Support
< 1 Hour Response
220+ Countries
Quick Track Your Shipment
Enter your tracking number for instant status updates
r.json()).then(d => { isLoading = false; if(d.success) { trackingResult = d; } else { trackingError = d.message || 'Tracking number not found'; } }).catch(e => { isLoading = false; trackingError = 'Error fetching tracking data'; }); }"
placeholder="Enter tracking number (e.g., SHP123456789)"
class="w-full px-4 py-3 pl-11 rounded-xl border border-gray-300 dark:border-gray-600 bg-white dark:bg-gray-700 text-gray-900 dark:text-white focus:ring-2 focus:ring-[#1172b5] focus:border-transparent"
>
Searching for your package...
Package Not Found
Send us a Message
Fill out the form below and we'll get back to you within 1 business hour.
Department Contacts
Contact Methods
Live Chat
Available 6 AM - 10 PM EST
Headquarters
Level 4, Rhodes Corporate Park, Building C, 1 Homebush Bay Dr, NSW 2138
View all locationsBusiness Hours
Customer Support
24/7
Sales Team
Mon-Fri 8AM-8PM
Customs Brokerage
Mon-Fri 9AM-6PM
Claims Department
Mon-Fri 8AM-6PM
Security Notice
We will never ask for your password or PIN via email or phone. Report suspicious activity immediately.
Our Location
Visit us at our headquarters
Pinnacle Cargo Limited Headquarters
Address
Level 4, Rhodes Corporate Park, Building C, 1 Homebush Bay Dr, NSW 2138
Have a Quick Question?
Check our comprehensive FAQ with 116+ answers about shipping, tracking, and more.