How do I release stored freight?
Send a written release with the consignment number, the delivery address, and the contact. We do not release cargo on a text from an unknown number.
Warehouse
Warehousing
Hold freight, transfer it across the dock, or receive it for the next sailing or flight.
A warehouse is part of the move when cargo arrives before the vessel, waits for a delivery appointment, or has to be split. Storage is short term unless the quote says otherwise. We confirm the receiving hours and the label we expect on each piece.
The booking confirmation names the cutoff, the equipment, and the charges. Transit times and sample rates on this site are explanations, not that confirmation. Operations records a milestone only after the cargo or the document has actually moved.
- Receiving
- Count and marks
- Storage
- After free time
- Release
- Written instruction
What to send for a written rate
- City or port of origin, and city or port of destination
- Mode: ocean, air, or truck, if you already know it
- Pieces, weight, and dimensions
- What the goods are, in plain language
- The date the freight is ready
- Hazardous, oversized, or temperature-controlled, if any of those apply
A quote is not a booking. The booking starts when you accept the rate, the cutoff, and the document list in writing.
Storage
Storage starts when freight is received and the free time on the quote ends. Tell us the commodity and whether it needs to stay dry, cool, or away from other cargo. We do not accept undeclared hazardous goods into a building.
Cross-dock and split shipments
Cross-dock moves freight from the inbound truck to the outbound truck with little or no storage. A split shipment is one receipt broken into more than one delivery. Both need a count at the door.
- Each carton needs the consignment number on the label
- A shortage at receiving is written on the receipt
- Outbound delivery still needs an address and a contact
What receiving checks
We check piece count, visible damage, and the marks on the cartons. We do not open every carton unless the booking says we will. A photo of damage at the door is the start of a claim.
Questions
Can you pick and pack orders?
Ask in the quote. Order fulfillment is a separate scope from holding a container load.
What if a carton arrives torn?
We note it, photograph it, and tell the shipper. Do not wait until the final delivery to mention damage we already saw.
Talk to Pinnacle Cargo Limited operations
A firm rate, a booking, and a tracking number come from operations. This page explains the service. It is not a live tariff.
