Open the tracking page and enter the tracking number, the bill of lading, the air waybill, or the container number. After you sign in, the customer portal shows the same milestones with the history for that booking.

A booking confirmation holds the plan. It is not a bill of lading. The ocean bill of lading, the air waybill, or the truck bill is issued from the cargo we actually received. Until the container is gated in, track the bill of lading or the booking number. The container number appears after gate-in.

A quiet tracking page usually means the cargo has not reached the next scan point. Ocean freight can sit between gate-in, vessel departure, discharge, and the delivery appointment without a new scan every day.

Check the last milestone and the date on it. If the cargo missed a cutoff, or a document does not match, the next event will not post until that is cleared. Write to the desk with the tracking number if the last event is older than the transit your confirmation described.

Domestic freight needs the shipper, the consignee, the pickup and delivery addresses, piece count, weight, and a plain description of the goods.

International ocean and air also need a commercial invoice and a packing list. Those papers and the bill of lading or air waybill should name the same shipper, consignee, pieces, weights, and goods. Send drafts early enough to correct them before cutoff. A late or contradictory document can miss the vessel or the flight even when the cargo arrived on time.

No. The confirmation is the plan: the lane, the estimate, the cutoff, and the charges we already expect. The bill of lading or the air waybill is the receipt for the cargo and the contract of carriage for that move. A truck bill or delivery receipt covers the road leg.

Track any of those numbers on this website. Quote the bill of lading or air waybill, not only the confirmation, when you ask about a shipment that is already in transit.

Yes. The tracking page accepts the tracking number, the bill of lading, or the container number. If you have only a booking number, use that until the container is gated in and a container number is assigned.

Tracking starts when the consignment is opened. The first milestone is Booked. Pickup, departure, arrival, and delivery are added when they happen, not when they were hoped for.

Operations posts those updates. When they save one, the public tracking page shows it, including the location and any note they can share. A quiet day on the ocean is normal. A status of Exception means something needs attention. A status of Customs means we recorded a customs milestone.

Because that number is not in the consignment book. Check the characters on the booking confirmation. A sample number used on a brochure is labeled as a sample. It is not live cargo.

We will not mark an unknown number as in transit. Contact operations with the shipper name and the email on the booking if you believe the number should be on file.

On the booking confirmation. When we have a date, the tracking page also shows the estimated delivery. A standard estimate is not a guaranteed day. We guarantee a day only when the booking says the transit is guaranteed, and only on the terms written there.

Weather, port congestion, a customs exam, and a missed document change the estimate. The confirmation is still the place to start, not a general average on this website.

Create an account online, then request a quote or send booking details from the portal. Before the first international shipment we may ask for the company name, a billing contact, and the shipper and consignee details that will appear on the transport document.

An account lets more than one person at the company request quotes and read tracking. Each person should use their own sign-in. Do not share a password.

Request a quote with the origin, destination, ready date, mode, piece count, weight, dimensions, and whether the cargo is fragile, oversized, or hazardous. Sample lane rates on this website are a planning guide. They are not a booking.

A firm rate is the quote we send for that cargo and that date. A quote is not a booking until you accept it and we confirm space. Accepting after the quote expires, or changing the weight or the commodity, means we re-rate the move.

Pack for the mode you booked. Ocean and truck freight need cartons and pallets that can be stacked and strapped. Air freight is handled more often, so outer cartons should protect the goods without relying on us to repack them.

Label each piece with the shipper, the consignee, and the piece count. Tell us before we accept the cargo if it is fragile, temperature sensitive, oversized, or hazardous. We do not re-crate cargo that was tendered loose unless the quote includes that work.

Only when they are declared before booking and we have accepted them in writing. We need the proper shipping name, the class, and the documents the mode requires. Undeclared hazardous cargo is refused and can be held at your cost.

Do not describe dangerous goods as general cargo to get a lower rate. The terminal and the carrier can stop the shipment when the declaration does not match the goods.

No. We will not ask for your portal password, a one-time sign-in code, or a payment code by phone, email, or text. We also will not ask you to pay a surprise release fee to an unknown account.

Pinnacle Cargo Limited is a shipping company. We are not a bank and we do not collect a release fee into a private account, a gift card, or cryptocurrency. If a message claims a shipment is held and demands that kind of payment, do not pay it. Contact us through this website with the tracking number. A social media post that asks for money is not a service alert.

No. Send the cargo through the quote form or the contact form. We do not invent a sailing, a flight, or a truck from an incomplete form.

A complete request has origin, destination, ready date, pieces, weight, and dimensions. We can estimate without dimensions and we will mark that figure as an estimate. The invoice follows the cargo we actually receive. We aim to answer a complete request on the business day we have it. A project shipment or a restricted commodity takes longer.

Yes. Each person uses their own sign-in. Do not share one password. Consignments are attached to the company email operations recorded.

Payment terms, if any, are agreed in writing before the first shipment that uses them. They are not assumed. If your company has a routing guide, send it with the quote request. We follow it when we have accepted it.

Household goods move only as a commercial booking with a packing list and a consignee who will receive them. We are not a household mover who prices by the piece.

We keep a temperature only when the quote names the range and the equipment. A dry container is not refrigerated. Say so before booking if the cargo cannot sit in a dry box.

Port-to-port ocean moves are often two to four weeks. The sailing, the transshipment, and port congestion change that. The confirmation for your booking is the estimate that applies, not a general average.

A full container stays sealed for your cargo. Less-than-container freight is consolidated with other compatible cargo and deconsolidated at destination, so it has an extra handling step. Door delivery adds drayage and a delivery appointment after the box is available.

After the container is gated in at the origin terminal. Before that, track the bill of lading or the booking number. Gate-in is also the point where a missed document cutoff becomes visible: cargo at the terminal still misses the vessel if the papers are not accepted in time.

Express air is measured in days when the flight leaves as booked and customs releases the goods. Standard air is slower and is confirmed on the booking. Airport congestion, a missing invoice, or a security hold adds time that the flight schedule alone does not show.

The air waybill is the document to quote once the freight is in the carrier’s hands. Piece count and weight on the air waybill should match the packing list.

Truck transit depends on the miles, the equipment, and whether the consignee needs an appointment, a liftgate, or a residential delivery. Those are accessorials. If they are not on the quote, they are billed when they happen.

Give a phone number the driver can use. A wrong suite, a closed dock, or no one on site to receive the freight can turn into a redelivery or a storage charge. Tell us about an address change before the freight is out for delivery.

Yes. International ocean and air use the document checklist for that mode. Duties and taxes are the importer’s unless the quote states a different Incoterm or billing arrangement.

We move the freight and the transport documents. We do not guarantee a customs release time. A hold for inspection, a valuation question, or a restricted commodity is between the importer and customs, and it can add storage at the terminal.

Tell us before delivery, with the tracking number and the corrected address. A change after the freight is in transit may miss the cutoff for that leg and can add a charge.

If the freight was already delivered to the address on the bill, recovery is a new move. We cannot redirect cargo that a terminal or a consignee has already signed for.

A full container, FCL, is your own box. Typical dry equipment is a 20-foot or a 40-foot container, including a 40-foot high cube when the port and the cargo allow it. Your goods are not mixed with another shipper inside that container. Door-to-door adds a truck at origin, at destination, or both. Port-to-port starts and ends at the terminals named on the booking.

Less-than-container freight, LCL, is rated on weight or measure, whichever produces the higher charge. It goes to an origin warehouse, waits for the consolidation, sails, and is unpacked at a destination warehouse before the final delivery. That extra handling makes LCL slower than a full container on the same sailing. Document cutoff is earlier than cargo cutoff on both.

Aircraft space is sold on weight and on volume. A light, bulky carton is charged on the volume equivalent, so chargeable weight can be higher than the scale weight. The quote should show which one we used.

Door pickup is available when the quote includes it. Airport drop-off uses the warehouse and the deadline on the booking. If a flight is cancelled, we rebook the next flight that accepts the cargo and update the tracking milestones.

No. Say so on the quote. A liftgate, a driver-assist delivery, or a limited-access site is priced before dispatch. A limited-access site is a school, a farm, a construction site, a storage unit, or any address without a normal receiving dock.

Waiting time past the free window on the booking is detention. Tell us the weight of each pallet. A site without a forklift cannot receive a pallet the driver cannot move. On the day of pickup, use the phone on this website and have the tracking number ready.

Send a written release with the consignment number, the delivery address, and the contact who will receive it. We do not release cargo on a text from an unknown number. A relative can collect it only with written authority from the shipper or consignee and identification we can match to the file.

Short-term storage and cross-dock are part of a booking when the quote includes them. Pick-and-pack or order fulfillment is a separate scope from holding a container load. Ask for it in the quote. If a carton arrives torn at the warehouse, we note it, photograph it, and tell the shipper then.

No. The rate sheet is a planning guide for common lanes. A firm rate is the quote we send for your cargo, your date, and your lane. Weight, dimensions, commodity, and accessorials change the number.

Compare an invoice with that quote, not with a sample rate. If the invoice has a line the quote did not mention, send both numbers and we will explain the line or correct it.

The accessorial page lists chassis, detention, demurrage, a liftgate, a residential delivery, and documentation changes. Your quote lists the ones we already expect from the information you gave us.

Charges that depend on what happens later, such as waiting time at a dock or extra days at a terminal, are billed from the terminal or carrier record. They are not optional once the free time or the included waiting time has passed.

The booking says which party is responsible. Free time starts as the terminal or the carrier defines it, not when an email is opened.

We can hold a container at destination only if the terminal and the booking allow it. Extra days become demurrage or storage. Returning equipment late becomes detention. Send the container number if you need the clock explained for that box.

The importer pays duties and taxes unless your quote states a different arrangement. The commercial invoice value, the description, and the country of origin are what customs uses. We do not set the duty rate.

If the Incoterm on your purchase order says the seller pays duty, that has to be written into the quote. A general request to “ship it” does not move duty onto the shipper.

A quote covers the move as described. A later bill usually comes from a change: more weight, a different address, a liftgate, waiting time, a document correction after cutoff, or days past free time. The invoice uses the weight and measure we received. If you believe a reweigh is wrong, say so and we will look at the scale record.

If a fuel adjustment applies, the quote says so. It is not hidden inside a tracking update. A rate holds for the period written on the quote. After that, ask us to refresh it. To dispute a line, send the invoice number, the tracking number, and the quote. Questioning an invoice does not pull freight back after delivery. A charge that must be settled before release will be named on the file.

Incoterms divide cost and risk in the sale between buyer and seller. They are not the bill of lading. The bill of lading is the carriage contract for the ocean move. Use the term in the sales contract. We quote the transport legs that term leaves with you.

CIF ends at the destination port. It does not include delivery to the warehouse. We pay duty only when the quote uses a term that includes duty, such as DDP, and we have accepted that scope in writing. The consignee can pay destination charges when the quote says freight collect, or when the term leaves those charges with the buyer and the consignee has agreed.

Say so when you request the quote. Do not wait until the vessel or the flight arrives. We coordinate the documents that let the shipment leave and arrive. We do not set the duty rate, and we do not guarantee a customs release time.

The importer and the broker confirm that a commodity is allowed at destination before we book. A refused entry is not a carrier delay. We do not notarize invoices. If the destination requires a legalized invoice, that is the shipper’s document, and you should tell us before cutoff. Send the invoice in a language the broker can file.

Note the damage or the shortage on the delivery receipt before you sign it clean. Photograph the goods, the packaging, and the labels. Keep the packing materials.

File a cargo claim with the tracking number, the bill of lading or air waybill, the delivery receipt, and the photos. A claim filed after a clean receipt, or after the goods have been repaired or discarded, is much harder to support. The claim page is the place to start.

Check the last milestone first. Ocean and air freight can be late because of a missed connection, a customs hold, or a document problem, and still be in the system.

If tracking has stopped and the confirmation window has passed, contact the desk with the tracking number. We trace from the last scan. Do not file a loss claim on the same day a vessel is simply late. A loss claim is for freight that cannot be located after a trace.

Send the invoice number, the tracking number, and the quote you are comparing it with. Say which line you disagree with and why.

We answer invoice questions on business days. Keep paying or disputing only the line in question if your agreement requires the rest of the invoice to be settled. We will not ask you to pay a dispute fee to a personal account.

Use the Forgot password link on the sign-in page and follow the message sent to the email on the account. For security we may ask you to confirm your identity before the password changes.

If you no longer have access to that email, contact the desk from an address we can match to the company. We will not reset an account because someone calls with only a tracking number.

The desk replies within one business day. Weekdays are 9:00 to 5:00 and Saturday is 9:00 to 1:00. Sunday is closed. A message sent after hours is read on the next open day.

Terminal and office addresses are on the locations page. For a missed pickup or a delivery that has not arrived, call or use the contact form and include the tracking number so the person who answers can open the right file.

Freight that is available and not collected, and freight refused at delivery, can move to storage. Storage is billed after free time. This is cargo in the shipping network. It is not a government unclaimed-property office and it is not a bank balance.

We do not keep it forever. The carriage document explains the next step. If you still want the freight, contact us with the bill of lading or tracking number before that period ends and arrange pickup and any open charges. A relative collects it only with written authority from the shipper or consignee.

File as soon as you know. The bill of lading or air waybill for that shipment states the claim window. Waiting makes the photos and the receipt harder to use. This page does not promise a dollar amount. Liability follows the carriage document and the facts of the move.

Damage that was already noted at pickup is not a new destination claim. Tell the driver then. If the carton was crushed before it left, that note is the record.

Track a live number on the tracking page. Ask for a rate on the quote form. Read service alerts on this website, not on a social post. Shipping forms are blanks for the papers a booking needs. They do not create a booking by themselves.

If a page on this website and the bill of lading or air waybill differ, the transport document for that shipment controls. Use of the website is covered by the terms of use. Carriage of the freight is covered by the booking and that transport document.