Definitions

In these Terms of Service:

• Company means Pinnacle Cargo Limited and its authorized service providers.
• Shipper means a person or business with a login used to follow consignments.
• Verification means the identity check we ask for before a booking is attached to a login.
• Services means ocean, air, and ground freight, warehousing support, tracking, and the pages on this site.

1. Acceptance of Terms

By accessing or using Pinnacle Cargo Limited’s website or shipper login, you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use our services. We may update these terms from time to time; the current version is always published on this page. Your continued use of our services after changes take effect constitutes acceptance of the updated terms.

2. Shipper login and eligibility

To create and keep a shipper login you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction).
• Provide accurate, complete, and current contact information.
• Complete identity verification when we ask for it before a booking is attached.
• Comply with applicable law and with our policies on cargo we will not accept.

We may refuse a login, or close or restrict one, where the law or our policy requires it, or where we reasonably believe it is necessary to protect the company, shippers, or the integrity of our systems.

3. Security and Your Responsibilities

You are responsible for keeping your account credentials confidential and for all activity that occurs using your credentials. You agree to:

• Use a strong, unique password and keep it secure.
• Notify us immediately if you suspect unauthorized access, lost or stolen credentials, or any fraud.
• Keep your contact details and devices up to date and secure.
• Not share your login details or allow anyone else to use your account.

We may suspend or terminate an account without prior notice if we detect or suspect fraud, money laundering, unauthorized access, or other activity that violates these terms or the law. We are not liable for any loss that results from such action when taken in good faith.

4. Freight and charges

Pinnacle Cargo Limited moves ocean, air, and ground freight and supports warehousing and customs documents. A firm rate is the written quote we send for that cargo. This website is not a tariff. Charges, free time, and the terms of carriage are stated on the booking confirmation.

5. Electronic Communications

By using our services, you consent to receive account-related and legal communications electronically (e.g., statements, notices, disclosures). Electronic delivery has the same legal effect as paper. You must maintain a valid email address and ensure you can receive and read our messages. You may opt out of marketing communications at any time without affecting required account communications.

6. Privacy and Data

How we collect, use, and protect your information is described in our Privacy Policy. By using our services you consent to that processing. We use industry-standard security (including encryption and access controls) and comply with applicable data protection laws.

7. Limitation of Liability

To the fullest extent permitted by law, Pinnacle Cargo Limited is not liable for indirect, incidental, special, consequential, or punitive damages (including loss of profits or data) arising from your use of our services, unauthorized access, system failure, or events beyond our reasonable control. Our total liability for direct damages is limited as set out in your account agreement and by applicable law.

8. Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which we operate. Any dispute will be resolved in accordance with those laws and with the dispute resolution provisions in your account agreement, where applicable.

9. Contact Information

For questions about these Terms of Service:

Last updated: October 16, 2026