Do you email alerts?
If we have your booking contact, we send shipment-specific updates. This page is the public copy of a general notice.
Alerts
Service alerts
A service alert is a notice about the network. Your shipment status is still on the tracking page.
When a storm, a port closure, or a holiday changes pickups or deliveries, we post it here and, if your consignment is affected, on that consignment. If this page does not list a current event, we do not have a general notice up. An empty list is intentional. We do not keep a permanent alarm to look busy.
The booking confirmation names the cutoff, the equipment, and the charges. Transit times and sample rates on this site are explanations, not that confirmation. Operations records a milestone only after the cargo or the document has actually moved.
There is no general service disruption posted on this page today. Shipment status is on the tracking page.
What to send for a written rate
- City or port of origin, and city or port of destination
- Mode: ocean, air, or truck, if you already know it
- Pieces, weight, and dimensions
- What the goods are, in plain language
- The date the freight is ready
- Hazardous, oversized, or temperature-controlled, if any of those apply
A quote is not a booking. The booking starts when you accept the rate, the cutoff, and the document list in writing.
What we post
Weather that closes a terminal or a road. A port or airport disruption that misses sailings or flights. A holiday schedule that changes cutoff. A delivery area where appointments are delayed.
Your shipment
A general alert does not replace tracking. Open your number. If we have recorded an exception or a new estimate, it is there. If you think you are affected and the tracking page is unchanged, contact operations with the number.
No notice is posted right now
Check tracking for the consignment you care about. Sample consignments stay labeled as samples even when the rest of the book is moving normally.
Questions
Can I rely on a social media post instead?
No. Use this website and the tracking number. A post that asks for a payment is not an alert.
How long does an alert stay up?
Until the disruption it describes has passed. Then we take it down.
Talk to Pinnacle Cargo Limited operations
A firm rate, a booking, and a tracking number come from operations. This page explains the service. It is not a live tariff.
