Why does an unknown number say not found?
Because it is not in the consignment book. Check the confirmation, or contact operations with the shipper name. We will not pretend a number is live.
Tracking
How tracking works
Tracking shows milestones we have recorded. It does not invent a location.
Enter a tracking number, a bill of lading, or a container number. If the consignment is on file, you see the parties, the route, the status, and the milestone list. If it is not on file, the page says so. A sample number is labeled as a sample so it is not mistaken for live cargo.
The booking confirmation names the cutoff, the equipment, and the charges. Transit times and sample rates on this site are explanations, not that confirmation. Operations records a milestone only after the cargo or the document has actually moved.
What to send for a written rate
- City or port of origin, and city or port of destination
- Mode: ocean, air, or truck, if you already know it
- Pieces, weight, and dimensions
- What the goods are, in plain language
- The date the freight is ready
- Hazardous, oversized, or temperature-controlled, if any of those apply
A quote is not a booking. The booking starts when you accept the rate, the cutoff, and the document list in writing.
Which number to use
The booking confirmation has the tracking number. After an ocean gate-in you can also use the container number. The bill of lading and the air waybill work as soon as they are issued. Spaces and letter case do not matter.
What the statuses mean
Booked means we accepted the shipment. Picked up means we have the cargo. In transit means it is moving. Customs means a clearance step is recorded. Arrived means it reached the destination terminal or airport. Out for delivery means the truck has it. Delivered means it was signed for. Exception means the move needs attention.
Customer portal
Public tracking does not require a login. If operations attached the consignment to your account email, it also appears when you sign in. A number that is not attached to your login can still be tracked on the public page.
Status guide
The label on the page matches the latest milestone.
| Status | Plain meaning |
|---|---|
| Booked | Accepted, cargo may not be in our hands yet |
| Picked up | Received from the shipper or the warehouse |
| In transit | Moving by vessel, aircraft, or truck |
| Customs | A clearance step is on the file |
| Arrived | At the destination gateway |
| Out for delivery | On the delivery truck |
| Delivered | Signed for at destination |
| Exception | Something needs a person to resolve it |
How it works
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1
Copy the number
Use the confirmation, the bill of lading, or the container number.
-
2
Open tracking
Paste it into the tracking form on this website.
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3
Read the latest milestone
The newest event is the current status.
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4
Contact operations if it is late
Have the number and the shipper name ready.
Questions
Who adds a milestone?
Operations. When they save an update, the public page shows it.
What if my number is not on file?
The page says it was not found. Use the number on your booking confirmation, or contact operations with the shipper name.
Talk to Pinnacle Cargo Limited operations
A firm rate, a booking, and a tracking number come from operations. This page explains the service. It is not a live tariff.
